Privacy Policy

Who we are

Owen Farm Services is responsible for the personal information described in this policy. You can contact us using the details below or through our contact page.

Information we collect

We collect information that you choose to provide when you:

• send an enquiry, including your name, email address, optional phone number, selected staff member and message;
• complete the Whole Farm Plan readiness check, including your answers, contact details, optional farm name and newsletter choice; or
• subscribe to our newsletter, including your email address and any name details supplied with the signup.

Our website and hosting provider may also process basic technical information needed to deliver and protect the site, such as your IP address, browser information and request details. We do not use the website forms to make automated decisions about you.

How we use your information

We use personal information to:

• read and respond to enquiries;
• identify the most relevant member of our team to contact you;
• review Whole Farm Plan readiness answers and discuss practical next steps;
• send newsletters where you have specifically asked to receive them;
• maintain the security, reliability and operation of the website; and
• meet legal, regulatory or record-keeping requirements that apply to us.

Our lawful basis for using your information

The lawful basis depends on why we are using the information:

• Consent: where you ask to receive our newsletter. You can withdraw that consent at any time by unsubscribing.
• Legitimate interests: where we respond to an enquiry, operate and secure the website, or maintain appropriate business records.
• Steps before or performance of a contract: where you ask us about services or become a client.
• Legal obligation: where the law requires us to keep, use or disclose information.

Who we share information with

We do not sell personal information. We use trusted providers where needed to operate the website and its forms. These currently include Cloudflare for website hosting and security, Resend for delivery of website enquiries to our office, and Mailchimp for newsletter subscriptions and email marketing.

We may also share information with professional advisers, regulators, public authorities or other parties where this is necessary to protect our rights, meet a legal obligation or deliver a service you have requested. Providers acting for us may only use the information for the agreed purpose and must protect it appropriately.

International transfers

Some service providers may process information outside the UK. Where this happens, we take steps to ensure an appropriate legal transfer mechanism and safeguards are in place, as required by data protection law.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, providing services, maintaining appropriate business records and meeting legal obligations. The period will depend on the nature of the contact and whether it develops into a client relationship.

Newsletter details are kept until you unsubscribe or we otherwise remove them, although a limited suppression record may be retained so that we can respect an unsubscribe request.

Your data protection rights

Depending on the circumstances and lawful basis, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase or restrict the use of your information;
• object to certain uses of your information;
• receive information you provided in a portable format; and
• withdraw consent where we rely on consent.

To exercise a right, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office if you are concerned about how we use your information.

Security

We use appropriate technical and organisational measures to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure, but we review our arrangements and limit access to people and providers who need the information.

Cookies and website measurement

This website does not currently use advertising or analytics cookies. Essential technical features may be used by our hosting and security provider where they are necessary to deliver and protect the website. We will update this policy and provide any required choices before introducing non-essential cookies.

Children’s privacy

This website is not intended for children under 13 and we do not knowingly collect personal information from children under 13. Please contact us if you believe a child has provided personal information through the website.

Links to other websites

Our website may link to websites that we do not operate. We are not responsible for their content or privacy practices, and you should review their privacy information before providing personal information.

Changes to this policy

We may update this policy when our services, website or legal obligations change. The date at the top of this page shows when it was last updated.